Privacy Policy

AI chat and optional voice conversations

The GLOBUS AUTO REPAIR website and mobile app offer an automated assistant for shop questions and service inquiries. When you use AI chat, we send your messages, recent conversation context, selected language and relevant request details to OpenAI to generate replies and help prepare your inquiry. Depending on what you provide, these details may include your name, phone number, email address, vehicle, repair concern, city, towing needs, availability and preferred contact method.

Microphone access and voice processing

Voice conversations are optional. Microphone access starts only after you select the voice-processing consent, start a voice conversation and grant microphone permission. While the conversation is active, your microphone audio is transmitted to OpenAI over an encrypted connection to understand your speech and generate spoken replies. GLOBUS does not create or keep an audio-recording file of this conversation. OpenAI may process and retain data as described below. You can mute the microphone, end the voice conversation, use text chat or contact our team instead.

Conversation text, photos and submitted requests

Speech may be converted into text. Conversation text and draft request details are processed in your browser and our server session so you can continue the conversation or switch between voice and chat. Transcriptions can contain errors. The server limits use of a conversation session to two hours after it starts; this access limit is not a promise that every stored copy is deleted at that time.

A shop inquiry is saved when you review the request, give the separate contact consent and select Send request. The saved inquiry can include your contact and vehicle details, written messages, available voice transcript, photos you choose to submit and consent records. Photos attached to the request form are stored for authorized staff; this assistant does not send those photos to OpenAI for image analysis. Ending a conversation does not erase a request you already submitted.

Retention and service providers

Submitted AI inquiries and their conversation text, photos and consent records follow the business-record retention rules below, including the normal five-year period for a closed estimate or repair and the stated exceptions. Temporary session data follows our hosting session-cleanup process. We also keep limited session and call identifiers, timestamps, connection status, usage counts and technical event records to operate the service, limit abuse and control usage. These technical records are separate from audio recordings and may remain after a call ends.

OpenAI processes AI inputs to provide the service. Under its standard API policy, abuse-monitoring records may contain customer content and are normally retained for up to 30 days, with longer retention possible for legal or safety reasons. Our text-chat integration disables storage of response objects, but this does not eliminate provider abuse-monitoring records. See OpenAI's API data controls and retention information for the applicable provider policies.

Your choices and deletion requests

You can request deletion of AI conversation or inquiry data without deleting an app account by emailing info@globusautorepair.com. Identify your inquiry or the contact details used, but do not send passwords or sign-in codes. We verify requests where needed, review related service-provider records where applicable and explain any records that must be retained under the rules below. For human assistance, call 224-800-3000.

Customer accounts, apps and repair documents — English notice

This account and document notice is provided in English. Contact us if you need help understanding it in your preferred language.

Account and app information

When you register, sign in or use customer features, we process your contact profile, account credentials, saved vehicles, account links, repair access and account messages. If you enable app notifications, we also process the device notification token and related delivery records. Photos and documents you choose to submit are stored with the relevant request or repair. Camera, photo-library and notification access depend on the features you use and the permissions you grant.

Who can view repair files

Authorized staff manage the files in each repair. Customer-account access and access granted to a named insurance representative are separate permissions. The shop can also enable document access for a particular repair using its GAR order number and the customer's phone number. When that option is enabled, anyone who knows both values can view the repair's included existing and future office documents, intake and progress photos, and published customer updates during the access period. Knowing those values does not verify that the visitor is a named insurance adjuster.

The GAR-and-phone option does not include internal staff notes or private messages. The shop selects an access period and can revoke access. Expiry or revocation prevents further portal access, but it cannot recall copies that someone has already downloaded. Contact the shop if you want to discuss or withdraw this access.

Deleting your customer account

When signed in, use the Delete account option in your account settings. The current password and the confirmation word DELETE are required. This deletes the customer profile, saved vehicles, account links, sign-in sessions and device registrations, together with the account's notification records and pending verification or password-reset requests.

Deleting a customer account removes account access. It does not immediately erase the shop's separate repair orders, signed authorizations, repair photos and office documents, service communications, billing records or any historical referral payment records. Limited keyed identifiers derived from contact details may remain with related financial records to prevent duplicate awards. These separate records are subject to the retention rules below. Contact the shop about retained records and repair-sharing permissions.

To request deletion without signing in or reinstalling the app, use our GLOBUS AUTO REPAIR account-deletion page or email info@globusautorepair.com. Send the request from your account email address, or identify the account so we can verify ownership. Do not include your password or a sign-in code. Email is available even when the online sign-in form is disabled. We verify the request before deletion and respond with the outcome and any separate records that must be retained.

Retention of separate business records

Our normal retention period for repair orders, estimates, signed authorizations, repair-related photos, documents and service communications is five years after the repair order is closed. For an estimate that does not become a repair order, the period is five years after the estimate is closed. Our normal retention period for invoices, payment records and other accounting records, including referral or discount transaction records, is five years after the related transaction is recorded.

We may retain particular records longer when necessary to comply with applicable law or tax recordkeeping obligations, or to preserve records for a specific ongoing insurance claim, dispute, investigation or legal hold. Extended retention applies only while that reason remains relevant. Deleting an app account does not restart these retention periods.

Account profiles and saved vehicles are separate from these business records and are removed through account deletion as described above. To ask about a retained record or request its deletion, contact info@globusautorepair.com. We will review the request, verify identity where needed and explain which records must be retained and why.